TERMS & CONDITIONS

The use of this website in any shape or form constitutes acceptance of these terms and conditions.
Please read these terms and conditions carefully before using, selling or purchasing any of the products available.
Please check back from time to time, due to possible changes in its content.

GENERAL REMARKS

 

Audio Foreign Office provides a secure platform for buyers and sellers to buy/sell their products.

Audio Foreign Office is a website that sells high-end audio products and as such, the following considerations must be acknowledge:

a) Equipment under €2.500 when new, will not be considered.

b) Cables and accessories under €1.000 when new, will not be considered. Except:

power cords, digital and AV cables. These will not be considered under €500 when new.

Products listed for sale will be marked as firm. Offers will not be accepted.

Audio Foreign Office will not make demonstrations of the products listed on our website.

Products are normally listed for 8 weeks, unless otherwise agreed.

Please be realistic regarding the asking price to ensure a more rapid sale.

During the period you would like us to sell your product on our website we need to have the exclusive sale rights, unless otherwise agreed.

The condition as listed is the customers estimate according to our scale (0 to 10); this can only be verified on receipt of the product in question by Audio Foreign Office.

Products on which modifications have been applied will not be accepted, except if undertaken by the manufacturer.

Shipping costs are the responsibility of the buyer and are worked out on an individual basis and will include insurance on the value of the purchase price.

Audio Foreign Office is not responsible for any taxes, duties, VAT, or customs fees associated with importing your package. Please consult your country’s import regulations.

If you do not approve the shipping costs, then you have the option to cancel the order.

Products sent to Audio Foreign Office for sale must include insurance on the value of the agreed selling price. We strongly recommend sending your package via TNT, UPS or FedEx so it can be insured and tracked (this is especially important with heavy, fragile and more expensive items). If a package is not sent via the above mentioned carriers, then the seller/owner accepts all the responsibility if the package is lost, stolen or damaged in transit. Audio Foreign Office is not liable for any uninsured packages.

Products sent to Audio Foreign Office for sale remain the property of the sender/ owner until sold or returned.

Portuguese Law and jurisdiction shall govern any dispute arising with Audio Foreign Office. The place of arbitration is Lisbon.

The names: Audio Research, Boulder, B&W, Mark Levinson and all other manufacturers listed are copyright and/or trademark of the respective companies.

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HOW TO BUY FROM AUDIO FOREIGN OFFICE?

 

If you are interested in a product, please contact us and tell us which product it is and where you are located so we can calculate the shipping costs and insurance for you.

You must register on our website and enter your details in the registration form.
When you have completed the form, click on the “Register” button. After you submit your registration, you will then receive an email confirmation to the address you entered in the form. This email will request you to activate your registration.
Registering will allow you to buy/sell from Audio Foreign Office.

If you decide to proceed with your purchase from us, here is how a typical transaction works:

1) Please choose the product(s) you are interested in and click on the “Buy” button.

2) After you place your order, we will send you a pro-forma invoice and payment details.

3) After you receive the pro-forma invoice you can make the payment by Bank wire transfer.

4) We confirm via email receipt of your funds when they arrive and we will let you know when your product will be shipped.

5)When your order ships, you will be emailed a shipping confirmation that contains the tracking number of your package. You can use this tracking to find the location of your package. Inside your package we will send you an invoice and warranty.

Please note:
- If you prefer a local pick up at our company, please contact us.
- We remain available before, during and after the sale for any support you may need.
- Please leave feedback when you receive your goods.

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FEES

 

No Sale No Fee

Our standard fee is 10% of the selling price. However, a 15% fee may be applied if the item does not have the original packaging.

If interested and you agree with these terms and conditions, please let us know by filling out the sales form and sending some recent pictures (8 pictures or more).

All pictures must be taken from the original equipment that is up for sale and they should mirror its current condition.

Audio Foreign Office will make every effort to promote the products listed on its website.

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PAYMENT AND SHIPPING

 

PAYMENT BY THE BUYER

The purchase price, shipping costs and insurance can be paid by all the usual means of payment:

- Paypal (a surcharge of 4% will be applied). Payment with paypal is fast, easy and secure. Please check www.paypal.com

- Bank wire transfer

- Cash

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TRANSACTION NOTES

 


You can pay securely with any major credit card through PayPal.

The goods will be dispatched after payment.

Audio Foreign Office is not responsible for any taxes, duties, VAT, or customs fees associated with importing your package. Please consult your country’s import regulations.

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PAYMENT TO THE SELLER

 

The Seller will receive payment within 7 days of receipt of the goods by Audio Foreign Office but only if they match the rating as described and upon inspection and audition by our team.

In case we do not agree with the rating given, Audio Foreign Office reserve the right to either renegotiate the price or return the product and void sale. In these circumstances the seller will be responsible for incurred costs and other such reasonable costs that may be incurred.

Audio Foreign Office will send full payment for the agreed selling price less agreed fees/costs to the seller.

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DAMAGED MERCHANDISE

 

Our shipments are carefully inspected and packed before leaving our premises.

If you receive a package with damaged merchandise, please notify both carrier (at the delivery site) and Audio Foreign Office immediately. The carrier will pick up the package at the local. If not verified when delivered you must notify Audio Foreign Office within 24 hours. The customer must keep all packaging for the damaged merchandise, as carrier will pick up the package for inspection.

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WARRANTY

 

CONDITIONS

1) Duration of Warranty
Products listed on our website can be either Ex-Demo or used.

Ex-Demo products will carry the full manufacturers warranty, if applicable. Used products will carry 3 months warranty.

The following products will not be covered by warranty: accessories, cables, phono cartridges and vacuum tubes (valves).

Notes:
- Our team will test all products that are for sale.
- Please handle phono cartridges with care.
- Make sure phono cartridge problems are not due to either user error or incompatibility with your equipment.

2) Limited to the first purchaser
This warranty is for the sole benefit of the first purchaser of the covered product and shall not be transferred to a subsequent purchaser of the product.

3) What is included in this warranty?
This warranty is limited to parts and labour.

4) What is excluded from this warranty?
This warranty does not cover:

a) Damage or defects caused by mains supply (power surge) problems;

b) Damage, defects, deterioration, malfunction or failure resulting from:

b1) Accident, acts of nature, misuse, neglect or unauthorized product modification.

b2) Improper installation or failure to follow instructions supplied with the product.

b3) Repair (or alteration) or attempted repair (or alteration) by anyone not authorized by Audio Foreign Office.

c) Any product on which the serial number has been removed, defaced or modified;

d) In the event that an item cannot be repaired due to obsolescence of the product and or /parts, we cannot be responsible for the repair and we reserve the right to suspend warranty.

5) Warranty Service
Whenever a warranty service is needed you must contact us, we will require an explanation for the repair. Do not return your product without consulting and receiving approval from Audio Foreign Office, Ltd. If we decide that your product needs repair, then the product must be packed and returned to Audio Foreign Office by the customer. A returned item, for repair, must be accompanied by a written description of the problem on a Return Products Authorization (RPA paperwork) form, which must be obtained by phone or email. Your return package must include the following: a copy of your invoice, RPA form, all original packing materials, including cables, power supplies, instructions, remote controls, warranty cards, etc. After receiving the repaired equipment we will provide you with the Job Sheet on which you can see the carried out work.

Notes:
- All equipment will be repaired by an authorized Audio Foreign Office repair center (or manufacturer-via distributor).

- Any product for repair will not be accepted without a RPA paper work that will be sent by email.

- Please follow the RPA form instructions.

6) Shipping Charges
Customers are responsible for the cost of insured shipping of the item sent to Audio Foreign Office, for repair. Return shipping and insurance to the customer is also at the customers cost.

Notes:
- If you are returning any product, you should use a reputable carrier - do not post. We cannot accept responsibility for the unit while in transit to Audio Foreign Office.
- Please ensure that your equipment is insured by you during any transit or shipment for repair.
- Audio Foreign Office is not responsible for any taxes, duties, VAT, or customs fees associated with your package.

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OTHER

 

COPYRIGHT

The contents of this website, are the property of Audio Foregin Office and/or the brands of the equipment on sale, or sold.

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LICENSE AND SITE ACCESS

 

This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Audio Foreign Office.

You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Audio Foreign Office web site so long as the link does not portray Audio Foreign Office, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use the Audio Foreign Office logo or other proprietary graphic or trademark as part of the link without express written permission.

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PRIVACY

 

We strongly believe in protecting the privacy of our customers. Any data collected through user registry will only be used for the regular purpose of the site´s working order and submittion of the equipment bought, sold and the Newsletter. In case you have any question concerning our privacy policies, please contact us.

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YOUR ACCOUNT

 

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

If you wish to cancel a username or password, or if you become aware of any loss, theft or unauthorized use of a username or password, please notify us immediately. For security reasons Audio Foreign Office, does not have access to your password.

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CANCELING YOUR ACCOUNT

 

You or we may suspend or terminate your account or your use of this Site at any time, for any reason or for no reason at all. You are personally liable for any orders that you place or charges that you incur prior to termination.

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INTERNATIONAL CUSTOMERS

 

If you are a international customer and purchased a powered hardware product please know that Audio Foreign Office sells products which are meant to be used in the EU on a 220V/50Hz circuit, Except when noted in the description of the product.

Using this device on a voltage or frequency that is not 220V/50Hz may cause damage to the unit and greatly increases the risk of bodily harm or even fire. Audio Foreign Office cannot be responsible for damage to a unit that is not used on 220V/ 50Hz. Audio Foreign Office will also not be able to provide you with warranty service or a replacement unit.

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© 2017 AUDIO FOREIGN OFFICE - All rights reserved